Who we are We are Agni Travel Ltd (Trading as BeachVillas.com) a company registered in England and Wales. Our company registration number is 06846956 and our registered office is at Tagus House, 9 Ocean Way, Southampton, Hampshire, United Kingdom, SO14 3TJ.
How to contact us. You can contact us by telephoning us on +44 204 577 1721 or by writing to us at either [email protected] or Agni Travel, Tagus House, 9 Ocean Way, Southampton, Hampshire, United Kingdom, SO14 3TJ.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
Your agreement when making a booking. When you make a booking with us, the first named person on the booking (the party leader) agrees on behalf of all persons named on the booking that he/she:
has read these terms and has the authority to and does agree to be bound by them;
is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
accepts financial responsibility for payment of the booking on behalf of all persons named on the booking.
Our agency status. When you make a booking of accommodation with us, we act as an agent on behalf of the Property Owner of your chosen accommodation.
Your contract. When you make a booking, we will arrange for you to enter into a contract with the Property Owner of your chosen accommodation. Your booking with us is subject to these terms and the specific terms and conditions of the relevant Property Owner(s) you contract with. The Property Owner's terms and conditions may limit and/or exclude the Property Owner's liability to you.
Website accuracy. Every reasonable effort is made to provide accurate and up to date information on the Website. However, changes and errors do occasionally occur. Prices and details of accommodation are subject to availability and change without notice.
Descriptions. We take great care to ensure that the descriptions on the Website are as accurate as possible. Furniture and fittings may sometimes vary from Website pictures. The decor inside and out may have changed since photographs were taken. Any major changes though are reflected. Exterior photos are updated when possible, however, trees, hedges and shrubs grow rapidly in a warm climate and the actual exterior and views may look different to those in the photographs. Additionally, trees, hedges and plants may need pruning/coppicing making the property and grounds more open. There may also be occasions when an advertised facility is either modified or unavailable. Such situations may be dictated by local circumstances, a necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond the control of the Property Owner. Property Floor Plans, where provided, are for guidance only.
Accommodation locations. Many properties are located in rural areas or small coastal villages where the access (and driveways) may be via narrow, twisting, steep or unmade roads. Adverse weather conditions, although rare, may make the roads very slippery. You cannot expect the roads to be of the same standard as in your home country. If you are a nervous or inexperienced driver abroad, please ask us for advice before booking.
Resort guides. The information contained within our resort guides, and on our pages describing what facilities are nearby, are provided for general information only, to assist you with your holiday planning. Some facilities, including tavernas, nearby public pools, water sports and boat hire may not operate or be open at the beginning or end of the season. We are not responsible for and have no control over the opening and closing dates of these facilities and attractions.
Occupancy. The Website shows the maximum number of persons that may stay in each property. This number may not be exceeded unless prior permission from the Property Owner is received and a supplementary payment made. If you exceed the maximum number of persons and do not have written permission the Property Owner will ask you to leave the property and no refund will be given.
Pets. If you are planning to bring a pet with you, you must inform us so that we can seek written permission from the Property Owner. The Property Owner may not grant permission and we will advise you of their decision when we receive it. If you arrive at the property with a pet, without written permission from the Property Owner, you may be asked to leave the property.
Weddings and celebratory parties. We will be pleased to help advise on any of your wedding or celebratory plans. However, if you plan to hold a reception or party at your accommodation you must inform us so that we can seek written permission from the Property Owner. The Property Owner may not grant permission and we will advise you of their decision when we receive it.
Age group. If your party consists of a group where the average age is under 25 years of age, our Property Owners require a refundable security deposit of 150 Euros, per person, payable before arrival. Upon departure, the property must be left clean and tidy and upon inspection, the security deposit will be refunded minus any breakages or additional cleaning required.
Before you book. Before you book we encourage you to ask our knowledgeable team any additional questions concerning our properties by phone or email. If a particular property feature or nearby attraction is important to you, please let us know and we will ask the Property Owner to confirm that it can be provided. This must be confirmed by us in writing, on behalf of the Property Owner before you book, unless it is clearly listed on the Website property description. We cannot be held responsible for something that may have been discussed via the phone prior to your stay unless it has been confirmed in writing.
Confirming your booking. Your accommodation booking is confirmed and a contract between you and the Property Owner will exist when we receive your deposit or full payment and send you a booking confirmation on the Property Owner's behalf. All correspondence and documents will be sent to the email address provided by you at the time of booking.
If we cannot accept your booking. If we are or the relevant Property Owner is unable to accept your booking, we will inform you of this in writing and will not charge you. If you have already made payment, we will refund this to you. This might be because the accommodation is no longer available, or because we have identified an error in the price or description of the accommodation.
Your booking reference. We will assign a reference number to your booking and tell you what it is when we confirm your booking. It will help us if you can tell us the booking reference whenever you contact us about your booking.
Your responsibility to check your documents. It is your responsibility to check the confirmation and any other documents we send you carefully, as soon as you receive them, and contact us immediately if any information which appears on this or any other document appears to be incorrect or incomplete.
Contact number. A mobile phone number on which you can be contacted during your booking, must be provided in case we or the Property Owner needs to inform you of anything which may affect your accommodation booking. If you fail to provide us with a correct telephone number, we cannot be held responsible for any inconvenience that may be caused.
Where to find the price. Prices for the accommodation are available on the Website. After selecting your dates, it is required for you to choose a payment option depending on the Property Owner's Preference. The 'payment option' reflects the total price and if a deposit or full payment is required.
How to pay for your booking. The prices for all accommodation are quoted in Euros. Payments can be made in Euros or £GBP. When paying in £GBP, the exchange rate at the time of the payment is used. Payment can be made via credit card, debit card (Visa, Mastercard and AMEX) or by bank transfer.
Payment Option. Depending on the payment option chosen you will need to pay either a deposit or the full payment at the time of booking. If you choose a 'payment option' that requires a deposit it is clearly stated when the balance of your accommodation is due. The reservation department will email you a reminder before your balance payment is due. Although further email reminders will be sent, it is ultimately your responsibility to pay your balance on time.
If your balance payment is overdue. If your balance payment is overdue we will notify the Property Owner who may cancel your accommodation in accordance with their terms and conditions.
The price may change after you have booked. In some cases, Property Owners reserve the right to pass on any increase in the price or additional charges which arise after booking in accordance with their terms and conditions.
What happens if we got the price wrong. It is always possible that, despite our best efforts, accommodation may be incorrectly priced. We will normally check prices before accepting your booking so that, where the correct price at your booking date is less than our advertised price at your booking date, you will be charged the lower amount. If the correct price at your booking date is higher than the price advertised, we will contact you for your instructions before we confirm your booking. If we accept and process your booking where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, the Property Owner may cancel your booking and refund you any sums you have paid.
How to request a change. Should you wish to make any changes to your confirmed booking, please contact us. We will contact the Property Owner and let you know if the change is possible. Changes to your booking can only made in accordance with the Property Owner's terms and conditions. If the change is possible, we will let you know about any changes to the price of the accommodation or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If the Property Owner cannot make the change or the consequences of making the change (such as an increased price) are unacceptable to you, you may want to cancel your booking (see clause 8).
Our amendment fee. Where your requested change can be made, you must pay all costs and charges incurred or imposed by the Property Owner together with an amendment administration fee of 50 Euros per change, before the change can be made.
Your right to cancel your booking. You may cancel your confirmed booking at any time. Should you wish to do so, you must contact us in writing, using the contact details at clause 2.2. Your notification will only be effective on receipt by us
Cancellation charges will apply. Cancellation of your booking can only be accepted in accordance with the Property Owner's terms and conditions. The Property Owner's cancellation charges will apply and you will be required to pay those cancellation charges . Please note, cancellation of your booking could result in a loss of deposit, full payment and/or administrative fees. Please see the Property Owner's terms and conditions for details of the charges that will be payable.
Certain fees are not refundable. All booking and administration fees are non- refundable.
Our responsibility if the Property Owner changes or cancels your booking. Please note that since we act as a booking agent on behalf of the Property Owner we have no liability to you in the event the Property Owner makes a change to or cancels your confirmed booking. We will, where we become aware of such issue, inform you as soon as reasonably possible if the Property Owner needs to make a significant change to your confirmed booking or to cancel your booking. We will also liaise between you and the Property Owner in relation to any alternative accommodation arrangements offered by the Property Owner (if any), but we will have no further liability to you.
Where you are due a refund from the Property Owner. Where the Property Owner is required to cancel your booking for any reason, we will, where possible, assist you in obtaining a refund from the Property Owner. Where the Property Owner refunds your booking amount, we will forward this on to you - but only when we have received that refund from the Property Owner. We cannot refund any amount to you if we haven't received the same from the Property Owner. Any refund due to you which is received by us from the Property Owner, will be forwarded on to you in accordance with this clause.
What are Events Beyond Our Control. In these terms, "Events Beyond Our Control" means a situation which is beyond our or the Property Owner's control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, epidemics and pandemics (including but not limited to the ongoing impact of the COVID-19 pandemic), fire, airport, port or airspace closures, restrictions or congestion, flight or entry restrictions imposed by any regulatory authority or other third party, an FCDO advisory against travel to a particular destination and any other government restrictions on travel.
Responsibility for Events Beyond Our Control. Except where otherwise stated in these terms, neither we nor the Property Owner of your chosen accommodation will have any liability including for compensation, costs and expenses where the performance or delivery of a booking is prevented or affected by Events Beyond Our Control.
Our responsibility for your booking. For all bookings we act as an agent on behalf the Property Owner. As agent, we accept no responsibility for the acts or omissions of the Property Owner or for the accommodation provided by them. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the accommodation that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
Passports & visas. It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your accommodation booking. We can only provide general information about this. Passports are required for international travel. You will not be permitted to depart without necessary documentation. There may be additional requirements for international travel, such as inoculations or visas, and some countries require that passports be valid for six months or longer beyond your stay in the country. Passport and entry requirements are subject to change at any time without notice. We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities.
Insurance. You must purchase adequate travel insurance for your accommodation booking. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs, ensuring it covers all the activities you plan to undertake and protects you against cancellation, medical and repatriation expenses and personal liability claims. Please read your policy details carefully and take them with you. If you choose to travel without adequate insurance cover, neither we nor the Property Owner will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.
Travel advice. For up-to-date travel advice from the UK government, visit https://www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk.We recommend that you consult these websites (or the applicable website for your country of residence) before booking in order to make an informed decision about your chosen accommodation and the destination in which your booking will take place, and again before departure.
How to report a problem.Because the contract for your accommodation is between you and the Property Owner, any queries or concerns relating to your accommodation should be addressed to them. (After booking, we will provide you with the Property Owner's (or property manager's) contact details.) If you have a complaint about your accommodation while abroad you must tell the Property Owner straight away. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.
If you are still unhappy after your booking has taken place. If you wish to complain when you return home, write to the Property Owner. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish, please contact us if so.
Tourist tax. Many of the destinations we feature have recently introduced a Tourist Tax which is a small amount payable on arrival.
Spain: Menorca and Mallorca sometimes charge 2 Euros per person per day.
Greece: the Greek Ministry of Tourism has recently introduced the 'Overnight Stay Tax'. The amount you'll pay is based on the official rating of the accommodation you have booked, according to the local Tourist Board classification.
Portugal: Currently 1 Euro per person per day.
Malta/Gozo: 1 Euro per person per day.
Turkey: On arrival, at the airport, a fee of 15 Euros is charged for a 'visa'.
Why you have to pay. These taxes are something new and specifically aimed at tourists. It is a cost beyond our control and the control of the Property Owner of your accommodation, being a government imposed tax that has to be paid when you stay in the accommodation.
Televisions and satellite TV. Some of the properties we feature have televisions. These only provide local or free satellite channels. We cannot guarantee which channels will be available and it is likely that there will be few English speaking channels. Sky satellite is not available outside of the UK and the properties we feature do not offer it. If you specifically wish to watch a televised event (such as sport, Olympics, match, concert or news) we make no guarantee that the event can be watched at your rental property and you will be advised to visit a nearby taverna or bar that is showing it.
WiFi. Where a property is described as offering WiFi internet, the Property Owner will make every effort to make this service available to you but is not able to guarantee 100% uptime. Internet connections do not form part of your contract with the Property Owner even if they are mentioned within the accommodation description and they are not intended for business use. There may also be restrictions on the availability and speed of the service transmitted by the local provider and technical issues may cause temporary withdrawal of internet facilities. Some countries do not permit or limit access to certain social media websites. VOIP services, such as Skype, may not work due to bandwidth restrictions or local restrictions. Finally, some iPad versions and Laptops are not compatible with older Wi-Fi router architecture, which is widely used in the properties we feature.
Neighbours Where a property is described as 'semi-detached' or 'maisonette', the owner, another neighbour or tourist may live or occupy next to, below, or near to the property.
Noise. In certain resorts, in particular those closest to the airport, it is not uncommon to experience aircraft noise. In addition, noise may be heard from roads, wildlife and other accommodation types, especially if your accommodation is located near to a busy resort. This may be more noticeable during peak season due to the increase in flights and tourists.
Lost Property. It is your responsibility to ensure that all personal belongings are collected at the end of your stay. Any personal items left behind in the property may be removed by the laundry/cleaning and may not be able to be retrieved. We cannot accept responsibility for any left personal belongings.
Alarm and Security. Where an alarm is fitted at the property, it is essential that you activate it when not at the property. The property may also have security cameras (CCTV) which are only for monitoring purposes.
Safety: If you have children in your party, before booking accommodation, please submit questions via email that will help you choose a villa that is most suitable for your needs. We will be pleased to answer your questions or concerns. Despite our efforts and advice, it is ultimately your responsibility for the care and safety of the members of your group. Some properties may have low walls, steps inside and out of the property, night balconies with railings and nearby driveways and roads. No accommodation can be considered perfectly child safe and where our property description mentions 'child safe' areas, these are subjective and may not offer the same safety that you expect for your family.
Weather. Even on holiday it does occasionally rain. Rain and other weather conditions are not our responsibility. Not all holiday rental accommodation is designed for adverse weather conditions, including heavy rain, excessive heat, cold or dampness. If you are booking pre-season please bring appropriate warm clothing.
Local Life. When choosing to holiday abroad, you become a guest in another country. Local life goes on around you and although we choose our properties carefully we cannot be held responsible for a nearby neighbour deciding to do a home repair, cut their grass or any other maintenance. Local authorities have a duty to repair roads and footpaths, strim grass and clean the beaches.
Wildlife. In hot climates, wildlife, flora and fauna thrive. During your holiday it is possible to encounter chickens, barking dogs, goats, donkeys, rodents, wasps and biting insects, or anything else reasonably expected to exist in the natural environment in which many of the properties we feature are situated. Inside your property flies and ants can be reduced by keeping any food and drink items in the fridges and to clean any food leftovers away immediately. Mosquito and ant spray can be easily bought locally if you require it. The maid can also be asked to remove any nests or infestation. If the problem is serious and has an impact on your stay, it is essential that you notify the Property Owner of its severity so that we can arrange a professional exterminator to visit the property.
Cats. The Mediterranean has many stray animals, including cats. These do not belong to a property and rarely cause any problems. If you dislike cats or have a fear of them, please bring this to our attention before booking so that we can advise on a suitable location for your booking.
Accommodation Breakages and Respect. To cover accidental breakages each client staying in one of the properties we feature is required to pay 7 Euros for a Breakage Damage Waiver' (BDW) or a security deposit. The optional BDW can easily be paid at the same time as your accommodation balance and covers accidental breakages to the property which may occur during your stay so that they can be replaced in time for the next clients. The BDW covers all accidental breakages inside and outside of the property including (for example) glasses, plates, spillages, sunbeds and umbrellas. (The latter are easily blown away in afternoon breezes and can be costly to replace.) BDW covers accidental breakages up to a maximum value of 500 Euros per person. However, we request that you respect your accommodation and in the event of serious abuse to your property by any members of your party, you may be asked by the Property Owner to leave. If any of your party cause problems to nearby properties in respect of damage, annoyance or abuse, they will be asked to leave the accommodation. The BDW is non-refundable.
RSD (Refundable Security Deposit) If your group of arrival guests is under the age of 25 years old, you will need to pay RSD (Refundable Security Deposit) of 150 euros per person, which is fully refundable if the villa is left clean and tidy and without any damages after your departure from the villa.
Accommodation Arrival and Departure times. Check-in time is from 16:00. It is possible to arrive from 13:00 to leave bags and use the pool, however, the cleaning/maintenance team may be at the property until 16:00 and we ask that you respect them while they complete preparations to your accommodation. Check-out time is 10:00. On your departure day, your maid may arrive from 09:00 to start preparing the property for the next clients. If you require an earlier check- in or a later check-out, please contact us and we will liaise with the Property Owner to see if this is possible.
Swimming Pool Usage. Pools may not be available early and late in the season depending on the weather. Pools are closed and no swimming is permitted during thunder storms and at night.
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these terms and conditions.
If a court finds part of these terms and conditions illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Which laws apply to these terms and conditions and where you may bring legal proceedings. These terms and conditions are written in accordance with English law and you can bring legal proceedings in respect of your booking in the English courts.